Contact information
Contact Information
Store: shopreluxury Operator: SHOP RELUXE LLC Address: 2514 Florida Ave, West Palm Beach, FL 33401, United States Last Updated: October 2026
Get In Touch
We value our customers and are committed to providing helpful, timely support. Our team is ready to assist with any questions, concerns, or feedback you may have.
Customer Support Email
Primary Contact: tfranobsb199@outlook.com
Response Time:
- We typically respond to all inquiries within 24–48 business hours
- Messages received on weekends or US public holidays will be addressed on the next business day
- For order-related questions, please include your order number in your email for faster assistance
What We Can Assist With
Our support team can help you with:
- Order status updates and tracking numbers
- Returns, exchanges, and refund requests
- Product information and sizing guidance
- Shipping and delivery questions
- Website technical issues
- General feedback and suggestions
For Faster Resolution
When contacting us, please include:
- Your full name
- Your order number (if applicable)
- A clear description of your question or issue
- Relevant screenshots or photos (when helpful)
Business Hours
Our customer support and operations team works:
- Monday – Friday: 9:00 AM – 5:00 PM EST
- Saturday, Sunday, and US Public Holidays: Closed
Order processing and shipping operations follow the same schedule.
Quick Reference
For immediate answers to common questions, please visit our policy pages:
- Shipping Policy — delivery times and shipping details
- Return and Refund Policy — returns, exchanges, and refunds
- Privacy Policy — data usage and privacy questions
- Terms of Service — general terms and conditions
Feedback
We welcome all customer feedback to help us improve our products and services. Feel free to share your thoughts with us via email.