Shipping policy
Shipping Policy
Store: shopreluxury Last Updated: October 2026
Introduction
Thank you for shopping with shopreluxury. This Shipping Policy details our order processing times, delivery estimates, shipping costs, and related services for customers in the United States.
Order Processing Time
- All orders are processed and dispatched within 2–3 business days after payment is confirmed
- Orders are not processed or shipped on weekends or United States public holidays
- Orders placed after 2:00 PM EST will be processed the following business day
- Processing may take slightly longer during peak sale seasons or promotional periods
Delivery Estimates
表格
| Shipping Method | Processing Time | Estimated Delivery After Dispatch |
|---|---|---|
| Standard Shipping | 2–3 business days | 20–45 business days |
Important Notes:
- Delivery timeframes are estimates and begin on the date of shipment, not the date of order placement
- Actual delivery times may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control
- We are not responsible for delays caused by the shipping carrier
Shipping Rates & Free Shipping
- Free standard shipping applies to all orders of $30.00 USD or more shipped within the United States
- For orders under $30.00 USD, a flat rate shipping fee will be calculated and displayed at checkout
- Customers are not responsible for any additional taxes, duties, or customs fees on domestic US orders
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email
- To request your tracking number, contact our customer support team at tfranobsb199@outlook.com with your order number
- Tracking information may take 24–48 hours to update after shipment
Lost or Damaged Packages
- If your package is confirmed lost in transit, contact us at tfranobsb199@outlook.com with your order number
- We will verify the status with the shipping carrier and arrange a replacement shipment at no extra cost to you
- If your item arrives damaged, contact us within 48 hours of delivery with photos of the packaging and damaged product
- We may require additional documentation to file a claim with the shipping carrier
Undeliverable Orders
- It is your responsibility to provide an accurate and complete shipping address
- If a package is returned to us as undeliverable due to incorrect address information provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply.
Address Changes
- Address changes can only be made before your order enters the shipping process
- To request an address update, email tfranobsb199@outlook.com as soon as possible with your order number and new address
Contact Us
For questions about shipping or your order status, reach out to us at: tfranobsb199@outlook.com